BITEC Online Order Privacy Policy


Bangkok International Trade and Exhibition Centre places the privacy of our customers first and foremost. For the purpose of computer safety, we collect and record user information as required by the Computer Crime Act governed by the Parliament of the Kingdom of Thailand.

This privacy policy explains how we collect your personal information, the circumstances in which we may use this information and how you can choose to share your information. By visiting this website either directly or indirectly, you are agreeing to the terms and conditions stated in this privacy policy. We would like to emphasize that data protection is a matter of trust and your privacy is important to us. Therefore, we shall only collect the essential information that is required by law to define the transaction relationship between you and us.

Personal Archive

Personal information will remain strictly confidential. BITEC will not sell, trade, distribute or share this information to third parties under any circumstance. The personal information collected online will be disclosed within our corporate groups for internal use only. When you create a BITEC Online Order account, the personal information that we will collect may include:

• Name
• Billing Address
• Email Address
• Telephone Number
• Mobile Phone Number

The personal information we collect from you will be used primarily for the following purposes:

• To deliver your order and to issue the receipt.
• To update you with delivery information and other services that the customers may require.
• To provide you with relevant product and service information.
• To process your orders and provide you with additional services and information offered through our website according to your request.

Your personal information may also be used for additional purposes, as follows:

• To administer or manage your user account in our system.
• To carry out and verify financial transaction information in order to affirm the payments you make online or by bill payment with the financial institution.
• To check the number of data downloads from our website in order to develop or improve the layout and/or content of the pages on our website and be more responsive to customers’ needs.
• To study and carry out research on users’ demographics and statistics on our website in order to gain a better understanding of our website visitors.
• To update the information that benefits and meets your needs, including product and service information and all the reasons mentioned above.

In summary, your personal information is secure with us and will only be used for your own benefit in helping to improve the BITEC Online Order service.

When you register as a user on BITEC Online Order, we will use your personal information to send you special privileges, marketing and/or promotional materials on selected occasions. You can unsubscribe from any marketing information at any time by clicking on the link to unsubscribe which is usually located in the footer of the eNewsletter that we send to you. If you would like more information about marketing materials or how to unsubscribe, please contact [email protected].

The payment will be processed by a secure online payment gateway operated by Kasikorn Bank or by bill payment at any Kasikorn Bank branch nationwide. Payment can only be made through our agents according to the payment method information mentioned on our website. You may keep track of the payment process and check the status of your payment at any time by logging in to BITEC Online Order and viewing your user account information.

From your user account page, you can also view a list of the products and services that you have ordered. You can also manage settings or update your contact information, billing address, Tax ID or other details by yourself. Please keep your log in information and password secure and confidential and don’t make it available to unauthorized third parties. BITEC will not be held responsible for any damages that may occur due to misuse or mismanagement of passwords.

The security of your personal information

BITEC ensures that all of your personal information will be safely and securely stored. We protect and maintain your personal information by:

• Restricting access to personal information.
• Effectively maintaining all technology and equipment to prevent the unauthorized computer access.
• Securely destroying your personal information when it’s no longer needed for our record retention purposes.
• BITEC uses the Payment Gateway by Kasikorn Bank, which is protected with a 128-bit SSL (Secure Sockets Layer) encryption system to secure financial information sent over the Internet. This is considered as the industry standard.

Disclosure of personal information

We will not share any of your personal information with third parties or other organisations except for our affiliates and the persons who relate to the delivery of the products you purchased from BITEC Online Order. In exceptional circumstances, BITEC may be required to disclose your personal information such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health or for law enforcement purposes. BITEC Online Order is committed to complying with the Computer Act as governed by the Parliament of the Kingdom of Thailand.

Highly Protected Customer Information

Every time you visit the BITEC Online Order website, our company servers will automatically record the information from your browser. Such data may include:
• Your computer’s IP address
• Browser type
• The websites you had previously visited before you came to our site.
• The pages you visit within BITEC Online Order
• The time you visited or spent on those pages
• The items and information you searched for on our site and access times and dates including other statistics you visited.

This information is collected for analysis and evaluation in order to help us improve our website, products and services. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

BITEC Online Order reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our website.

If you have any comments or feedback about our Privacy Policy, or if you believe that we have mishandled your personal information in any way, please contact our One Stop Service Centre as specified in the contact page on BITEC Online Order.