Frequently Asked Questions (FAQ)

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Your account enquiries

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How do I create an account on BITEC Online Order?
Creating an account is easy! Just follow these 3 simple steps.
  1. Sign Up
    Go to www.bitec-onlineorder.com and click the Sign Up button
  2. Create Your BITEC Online Order Account
    Follow our simple instructions on the screen to enter your email address, password, contact and billing information.
  3. Done!!!
    After submitting your details, you will receive an email confirmation. Simply click the Complete Registration button in your email to complete the registration process.

You now have access to all the benefits of BITEC Online Order!

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Now I’ve created an account. How can I make an order?
After creating an account, you can start choosing all the products and services that you need for your event. Simply follow these 5 steps to complete your order.
  1. Log in
    Click the Sign In button and enter your username and password
  2. Choose your event
    Select the event that you wish to supply. You may type in the name of your event in the search box or simply use the drop down list to select the month and year of your event.
  3. Choose your products and services
    Browse through our online catalogue and select your desired items by adding them to your shopping cart.
  4. Choose your payment method
    Select your preferred payment method from our convenient payment options including credit card or bill payment.
  5. Receive your products
    Once your order and payment is complete, we will deliver your products and services directly to your booth or as specified during the order process.
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I’ve forgotten my password. What should I do?
Don’t worry! If you’ve forgotten your password, simply click the “Forgot your password” link at the bottom of the login screen. Follow the prompts to reset your password.

Payment method

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How can I change my default address?
The address you provide when you create your account will be used as the default address. If you would like to change your default address, or add a new address, please login to your account and edit your account information in the “My Account” screen.
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How can I pay for the items I’ve ordered?
We offer 3 easy payment methods for your convenience.
Credit Card
Our convenient online payment option is secured using K-Payment Gateway, a 128-bit SSL encryption system by Kasikorn Bank. This option is recommended for overseas transactions.

After completing your payment online. your order status will remain as "Verifying Payment" until we have completed the nescessary authorisation and verification procedures. This process can take up to 3 working days.

Bill Payment
Simply print your Bill Payment Form and complete your payment at any Kasikorn Bank branch nationwide within 7 days. This option is available for residents of Thailand only.

Your order status will remain as "Pending Payment" until we have completed the nescessary verification procedures. This process can take up to 3 working days.

Onsite Payment
Onsite payment by cash or credit card is available at BITEC Business Centre for any orders made between Move-in Date until Move-out date.
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I have a coupon. How do I use it?
Please enter your coupon code in the text box located on the checkout screen, just above the “Proceed to Checkout” button. Once verified, your discount will be automatically added to your bill.
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Are there any special offers or promotions for online orders?
Yes! You can take advantage of special offers and promotions by clicking the “Promotion” tab at the top of the page. Here, you can see all the exclusive deals available. Most special deals are available for online orders only so be sure to create your account and order online to get the most benefit!
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I’ve changed my mind about a product I’ve ordered. Can I delete my order?
For orders that have not yet been paid, your order will be automatically cancelled if payment is not recieved by the deadline.
Therefore, you do not need to do anything to cancel your order. However, if you would like to change the details of your order, please create a new order.

If you have already completed the payment, please contact our One Stop Service Centre for assistance.
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What will happen if I don’t complete the bill payment within 7 days?
If your bill payment is not received within 7 days, your order will be cancelled automatically by the system. If you have any concerns regarding payment, please contact our One Stop Service Centre.
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Will my order status change immediately after payment?
  • If you have paid by credit card, your order status will remain as "Verifying Payment" until we have completed the necessary authorisation and verification procedures. This process can take up to 3 working days.
  • If you have paid by bill payment, your order status will remain as "Pending Payment" until we have completed the necessary verification procedures. This process can take up to 3 working days.
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Can I claim a deduction of withholding tax for services provided?
For registered Thai companies, you are eligible to deduct withholding tax for all services.
Please note that the items below are not eligible for withholding tax deduction:
  1. Wifi Cards
  2. Food
  3. Beverages
  4. Meal Boxes
  5. Guest Supplies
You may claim a deduction of withholding tax in 3 steps, as detailed below.

1. Order Online
Select your preferred payment method, either credit card or bill payment, and complete your payment in full.

2. Scan and email
Send a copy of your withholding tax certificate by email to: info@bitec-onlineorder.com
Please also indicate your preferred method for receiving the refund:
  • Cash during the event period
    You may contact our One Stop Service located at BITEC Business Centre on the Ground Floor to collect your refund.
  • Bank transfer
    This option is available for Thailand bank accounts only. Please provide a scanned copy of the first page of your bank book along with your withholding tax certificate to the email address indicated above.

3. Send by mail
Send the original withholding tax certificate by mail to:

Financial Department
Pharindhorn Co., Ltd.
88 Bang Na - Trad Rd. (km.1)
Bang Na, Bangkok 10260, Thailand


NOTE: The amount of the withholding tax will be returned to you once your original documents have been received and verified.

My Order

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I want to order food for my event, but some of my delegates don’t eat fish/chicken/pork/etc. Can I change the type of meat or ingredients in the dish?
Yes, you can change the ingredients if your order is received at least 2 weeks prior to the required date. This may incur an additional fee and depends on the availability of ingredients.
Please submit your request in the delivery information during checkout or contact our One Stop Service Centre for more information.
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I want to order food for my event, will you provide catering supplies such as plates, cutlery and napkins with my order?
Yes, catering supplies will be provided with your food and beverage order. The amount and type of supplies will depend on the size and type of item that you order.
For more information, please contact our One Stop Service Centre.

Flowers & Plants

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I want to order flowers and plants for my event. Can I request a different type or colour of flowers or plants?
Yes, you can request the colour and type of flowers and plants if your order is received at least 2 weeks prior to the required date. This may incur an additional fee and depends on the availability and seasonality of flowers and plants. Please submit your request in the delivery information during checkout or contact our One Stop Service Centre for more information.

Furniture

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I would like to order furniture for my event. Can I order at any time?
It’s best to order furniture at least 14-30 days prior to the move-in date of the event. This helps our operations team to ensure that the requested furniture is prepared in time for installation.
For more information, please contact our One Stop Service Centre.
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I have ordered furniture from BITEC Online Order. Will BITEC arrange the layout and installation of furniture at my event?
Upon request, our professional operations team will be happy to assist with the arrangement of furniture at your event. If you have any special requests regarding set up or furniture layout, please include the details in the delivery note during the checkout process.
For more information, please contact our One Stop Service Centre.

Cleaning

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I have rented a space larger than 50 sqm. How many cleaners do I need?
Our professional cleaning service can support an area of 50 sqm. per person. If you have a space of 60 sqm. or more, you should order at least 2 cleaners, depending on the size of your booth.
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What kind of cleaning services do you provide?
Our professional cleaning service includes regular light cleaning duties such as sweeping, vaccuuming, window cleaning and dusting tables, chairs, walls and other reachable surfaces. This service is available on exhibition days only and not during move-in or move-out days.
Please note that our cleaning service provides general cleaning duties only and does not include cleaning of exhibition items or booth decorations such as heavy machinery or other specialty products. This is to protect against any loss or damage of the specialty item.
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Can I order cleaning service during set-up or tear-down?
No. Our cleaning service is available on exhibition days only and not during move-in or move-out days.
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I have a split-level booth. How do you calculate the area of the booth for cleaning?
We will calculate the total area of all levels combined. For example, a booth that has one level with a total area of 50 sqm. and another level of 30 sqm., the total cleaning area is 80 sqm.
For more information about our cleaning service, please contact our One Stop Service Centre.
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What is temporary cleaning service?
Our temporary cleaning service provides cleaning services one time per day at a time specified by you. One cleaner can support an area of 50 sqm. This differs from all day cleaning service, which provides cleaning support throughout the day for a maximum of 8 hours per day.
The service includes regular light cleaning duties such as sweeping, vaccuuming, window cleaning and dusting tables, chairs, walls and other reachable surfaces. You can select to have this service delivered either before or after exhibition hours.
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Is there a cleaning supervisor to inspect the quality of the cleaners?
Yes. A cleaning supervisor will be available to monitor and inspect the cleaning service during your event. If you have any questions or concerns about the cleaning service, please contact our One Stop Service Centre.

Signage and Digital Printing

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I want to order a sign or banner to display at my event. Can I order this service online?
Yes. Please browse through the available services in the Signage and Digital Printing category.
If you would like to place an order, please remember to submit your artwork to our signage and digital printing department at least 1 week prior to the required date. The artwork should be AI or PDF (Hi-res) format.
For more information or assistance with our signage and digital printing services, please contact our One Stop Service Centre.
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Are there any additional costs for delivery and installation?
No. The price for our signage and digital printing services include delivery and installation.
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Can I order signage and digital printing service onsite at BITEC?
BITEC can provide Logo printing (PVC Sticker) on PP Board only according to your choice of size and colour. If you need to order on show day, please send the artwork to us in .AI (Created Outline) or PDF (High Quality) format at least 2 hours in advance.
For more information or assistance with our signage and digital printing services, please contact our One Stop Service Centre.
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I ordered items for several events, but I can only see items for one event. What happened to the other items I ordered?
You will have a seperate shopping cart for each event. You may view your other shopping carts from “My Account” section.